Frequently Asked Questions

Unlike bricks and mortar sewing machine dealerships, Janome Direct operates from a warehouse focusing on Janome Sewing Machines and Accessories.  As such we are able to get access to great deals and bulk pricing which we pass the special prices to our customers.

While we do not have a physical store, Janome Direct is proud to offer full ongoing support and service. Our trained and accredited sales and support team has been working with Janome for years and can assist you with any questions,  queries, and stock requests. If you are looking for a Janome, you want Janome Direct!

As avid sewists ourselves, we believe in having you right to start sewing as one of our top priorities. As such, a majority of Janome Direct orders are sent through Registered Australia Post. This ensures that your order is safe and secure. Due to the dimensions of some of the Janome top of the line range, some orders are dispatched through TNT Australia.

We also offer shipping to New Zealand through International Australia Post.

With a majority of orders processed and dispatched within 1 business day, we work around the clock to have you up and sewing as soon as possible.

Once your order is dispatched with Australia Post, (depending on your location) you should receive your order within 3~7 business days. We recommend using our Order Tracking tool to see the updated order location.

Upon leaving our warehouse, you will be emailed your tracking details. Additionally, we have an integrated order tracking system on our site. Type your email address and order number into our Order Tracker to see where your order is in the Australia Post network.

Janome offers a 5 year electrical and a 2 year mechanical warranty on all Janome machines. This nation-wide warranty covers all parts and labour for your machine in the unlikely event of a manufacturing issue. As a part of our service, should your machine experience a warranty base issue, our team will organise for the return of your machine to one of our service centres and back to you. Please contact us to learn more.

If you have any questions about any sewing technique, function, or feature, we encourage our customers to get in touch with us by phone, or email. We have a dedicated team of avid sewists, support, and technicians on hand to assist with any inquiry you have.

The team here at Janome Direct, wants you to experience a lifelong passion for sewing, and we believe that this all starts with great service and knowledgeable customer service.

While it is possible to complete your order as a ‘guest’, we do recommend taking a moment and creating an account with us. By doing so, you can keep track of your orders and get access to our exclusive deals and coupons.